diff --git a/planetstack/core/dashboard/views/tenant.py b/planetstack/core/dashboard/views/tenant.py
index a64250f..7794bf2 100644
--- a/planetstack/core/dashboard/views/tenant.py
+++ b/planetstack/core/dashboard/views/tenant.py
@@ -26,6 +26,10 @@
              else:
                  return HttpResponse(json.dumps({"error": "already_pending"}), content_type='application/javascript')
 
+        user=User.deleted_objects.filter(email=BaseUserManager.normalize_email(email))
+        if (user):
+            return HttpResponse(json.dumps({"error": "is_deleted"}), content_type='application/javascript')
+
 	user = User(
             email=BaseUserManager.normalize_email(email),
             firstname=firstname,
diff --git a/planetstack/templates/admin/login.html b/planetstack/templates/admin/login.html
index 37f1055..29534db 100644
--- a/planetstack/templates/admin/login.html
+++ b/planetstack/templates/admin/login.html
@@ -139,10 +139,13 @@
                                                                         } else if (response.error == "already_pending") {
                                                                             alert("Your request is already pending and awaiting approval");
                                                                             return;
+                                                                        } else if (response.error == "is_deleted") {
+                                                                            alert("Your user record is in a deleted state. Please contact OpenCloud support");
+                                                                            return;
                                                                         }
                                                                     }
-									$("#request-account-form").dialog("close");	
-									alert("Your request has been submitted");							
+								    $("#request-account-form").dialog("close");
+								    alert("Your request has been submitted");
 								},
 								error:function (xhr, textStatus, thrownError){
          							   alert("Error:", textStatus + " " + xhr.responseText);